FAQ

All stocked items at Opus will be dispatched within 24 working hours from our head office in Auckland. Courier items take between 1-2 working days to arrive. Long lengths and heavy shipments between 3-5 days (lead times indicative only).

To return an item please email orders@opushardware.co.nz with your invoice number and the reason for return and we can issue an authorization number.

To get a copy of an order invoice please email accounts@opushardware.co.nz with your sales reference or order number and we can issue a copy of your invoice.

You can reach our customer services or technical team on the mainline 0800 40 40 43 . Additionally, please contact us if you do not have a current designated account manager direct contact and we will be in touch.

Our products are sourced from trusted suppliers worldwide. While we primarily work with global partners, we also collaborate with local suppliers for select products, ensuring the best quality for our hardware systems

At Opus Hardware, we take product quality seriously from the design stage all the way through to final testing. Our products undergo a comprehensive development process, where each design is carefully engineered for performance and durability. Once manufactured, every item is rigorously tested—often to failure—ensuring they meet our strict quality standards. This testing process simulates real-world conditions to guarantee that our hardware for frameless glass performs reliably, withstanding the demands of daily use.

If you’ve encountered a fault or any issue with one of our products, we want to hear from you as soon as possible. Your feedback is crucial for us to identify and address any concerns. We’re committed to resolving any issues quickly and efficiently, ensuring that you have the best experience with our hardware. Please reach out to our customer support team, and we’ll take immediate action to get things sorted.